FAQ (Frequently Asked Questions)

- Where do you currently ship?

We currently ship to the United States, Canada, the United Kingdom, Switzerland, Norway, Monaco, Mexico, and Australia.

- How long will it take to ship my order?

In-stock orders are usually prepared within 1-3 business days, excluding weekends and public holidays. Delivery time depends on your shipping country, customs processing, and local carrier conditions. You will receive tracking details once your order has shipped.

- How much does shipping cost?

We offer free shipping on all orders to the countries and regions we currently serve. Available delivery methods and estimated delivery times are shown at checkout.

- What currency do you use?

All orders are charged in USD. Your bank, card issuer, or payment provider may convert the payment into your local currency and may apply conversion or international transaction fees.

- Will I need to pay customs or import fees?

Orders shipped outside the dispatch country may be subject to customs duties, VAT, import taxes, or brokerage fees. These charges are set by your country and are the responsibility of the recipient.

- Can I change my shipping address after placing an order?

Please contact us as soon as possible by WhatsApp or email. If your order has not yet been processed or shipped, we will do our best to update the address.

- Are your bracelets made with natural crystals?

Our bracelets are made with selected natural crystal beads unless otherwise noted on the product page. Natural stones can show slight differences in color, texture, pattern, clarity, and shape, which makes every bracelet unique.

- Will the bracelet I receive look exactly like the photo?

Each piece is handmade with natural materials, so small variations are normal. We keep the overall color mood, bead size, and design as close as possible to the product photos.

- How do I choose the right wrist size?

Please use our Size Guide before ordering. If you are between sizes, choose the fit that feels most comfortable for how you like to wear bracelets.

- How do I choose the right crystal?

You can choose by color, intention, zodiac energy, moon phase, or the feeling you want to carry. If you are unsure, choose the stone you feel most naturally drawn to.

- Are crystal meanings guaranteed to create a specific result?

Crystal meanings are spiritual and symbolic. They are not medical claims, and they should be understood as a mindful ritual or personal intention practice.

- Can I shower or swim with my bracelet?

We recommend removing your bracelet before showering, swimming, exercising, sleeping, or applying perfume, lotion, sunscreen, or skincare products. Water, sweat, chemicals, and friction may affect the elastic cord, metal accents, and stone surface over time.

- How should I clean my crystal bracelet?

Gently wipe the beads with a soft dry cloth after wearing. Avoid harsh cleaners, ultrasonic machines, or soaking the bracelet in water or salt water.

- How can I energetically cleanse my crystals?

You may use moonlight, sound, smoke, selenite, or a quiet intention ritual. Choose a method that feels gentle and suitable for your stone.

- How should I store my bracelet?

Store it separately in a pouch or jewelry box, away from direct sunlight, moisture, and hard objects that may scratch the beads.

- What if my bracelet breaks?

Please contact us with your order number and clear photos. We will review the situation and let you know the available repair, replacement, or care options.

- Can I return or exchange my order?

You may submit a return or exchange request within 14 days after the last item in your order is delivered. All requests are reviewed for eligibility and are not automatically approved. Eligible items must be unused, unworn, unaltered, and in their original condition. Please contact us before sending anything back and review our Refund Policy for complete details.

- What if I received the wrong item or a damaged item?

Please contact us as soon as reasonably possible with photos of the item, packaging, and shipping label. Contacting us within 48 hours of delivery helps us investigate the issue, but this timeframe does not limit rights or remedies available under applicable consumer law.

- Can I use more than one discount?

Discounts cannot usually be combined unless checkout clearly allows it. For example, LUMI15 and the Buy 2, Get the 3rd 50% Off offer are not intended to stack together.

- How can I contact customer care?

You can reach us by WhatsApp at +44 07840822068 or by email at lumiclay@lumiclayshop.com.