Privacy policy
OVERVIEW
This Privacy Policy describes how lumiclayshop.com collects, uses, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
When you visit or make a purchase from our store, we may collect information such as your name, billing address, shipping address, email address, phone number, payment details, order information, account information, and customer support messages.
We may also collect device and browsing information, including your IP address, browser type, time zone, pages viewed, referring websites, and how you interact with our store.
HOW WE USE YOUR INFORMATION
We use your personal information to process orders, arrange shipping, provide order confirmations, communicate with you, screen orders for potential risk or fraud, improve our store, personalize your shopping experience, and provide customer support.
Where permitted, we may also use your information to send marketing communications, promotions, or updates. You may unsubscribe from marketing emails at any time.
SHARING YOUR INFORMATION
We share personal information with trusted service providers who help us operate our store, process payments, fulfill orders, deliver packages, provide analytics, support marketing, or improve our services.
We may also share information when required to comply with applicable laws, respond to lawful requests, enforce our policies, or protect our rights.
PAYMENTS
Payment information is processed through secure payment providers. We do not store full credit card details on our website.
Your payment provider may collect and process payment information according to its own privacy and security policies.
COOKIES AND TRACKING
Our website may use cookies, pixels, analytics tools, and similar technologies to help the site function, remember preferences, understand shopping behavior, measure performance, and support advertising.
You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
DATA RETENTION
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal limits.
YOUR RIGHTS
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To submit a privacy request, contact us at lumiclay@lumiclayshop.com.
SECURITY
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Changes will be posted on this page.
CONTACT INFORMATION
Questions about this Privacy Policy should be sent to us at lumiclay@lumiclayshop.com.
